Refund policy
Â
You may return your order to us for a full refund or a replacement item within 7 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
As our products are luxury goods, we are unfortunately unable to accept returns of items that have been used, worn, or damaged after delivery.
If you would like to initiate a return, please contact our customer service team, and we’ll be happy to assist.
Once your request is received, we will send you a return shipping label and instructions for returning the item(s) to our nearest warehouse—either in the USA or Africa, depending on your location.
After we receive and inspect the returned item(s), your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days. Please note that your bank or card issuer may take a few additional days to reflect the refund in your account.
At Ascend Label, we stand by the quality of our garments. If your item becomes damaged due to normal, expected wear and tear — even up to 6 months after purchase — we're here to help. Simply email us at info@ascendlabel.com with your order number and a few clear photos of the issue. Our team will assess the damage, and if it qualifies under our warranty, we’ll repair or replace the item at no cost to you.